Return & Refund Policy – Decentty

1. Return Eligibility Window

   
   

   We accept returns within 30 calendar days from the date customers receive the parcel. All returned goods must be unused, unwashed, with original packaging, tags and accessories intact, without man-made damage, stains or scratches.
2. Non-Returnable Items

   
   

   The following merchandise cannot be returned or refunded for hygiene and business reasons:

• Personal hygiene products, underwear, socks, cosmetic trial packs
• Clearance final sale items, customized personalized goods
• Damaged goods caused by improper use, assembly or maintenance by buyers

1. Return Shipping Cost

• Domestic US returns: Customers bear the return shipping fee
• International returns: Buyer is fully responsible for return freight, customs duties, import taxes and related surcharges; original shipping fee of the order is non-refundable

1. Refund Processing Flow

   
   

   ① Send return application to our official email with order number, product photos and reason

   
   

   ② We approve the request and inform the return shipping address

   
   

   ③ After we receive and inspect the returned items, full/partial refund will be issued to the original payment account within 5 working days

   
   

   ④ Bank or card refund arrival takes additional 3–5 business days, depending on financial institution processing speed
2. Damaged & Wrong Item Receipt

   
   

   If you receive broken, defective or incorrectly delivered products, please provide unboxing video/photos within 7 days after delivery. We will arrange replacement or full refund free of charge, and cover the related reshipping cost.